Support

How can we help?

Answers to the common questions are below. If yours isn't there, write to us and a person who builds Leanroll will reply.

Email us hello@leanroll.com

Include your device (for example iPhone 16 or MacBook Air), its iOS or macOS version, Leanroll's version from Settings, and roughly how many photos you have.

Photos and deleting

I deleted a photo by mistake. Can I get it back?

Yes, for 30 days. Leanroll deletes through Photos, so removed items go to Photos' Recently Deleted album.

  1. Open the Photos app.
  2. iPhone and iPad: Albums → Utilities → Recently Deleted. Mac: Recently Deleted in the sidebar.
  3. Select the photos and choose Recover.
Leanroll doesn't see all my photos.

Leanroll needs full access to your library. If you chose "Limited Access", it only sees the photos you picked.

The first scan is slow, or Similar photos is still empty.

The first scan reads every photo once. With iCloud Photos and "Optimize Storage" turned on, previews may need to download first. Large libraries can take a while; keep your device on power and Wi-Fi and the scan continues in the background. Later scans only look at new photos.

Does Leanroll work with Google Photos or other apps?

No. Leanroll works with Apple's Photos library on iPhone, iPad and Mac, including photos stored in iCloud Photos.

Sync, notes and AI

My devices don't sync.
  1. Make sure each device is signed in to the same Apple Account with iCloud turned on.
  2. In Leanroll's Settings → Sync, turn on "Sync with iCloud" on every device.
  3. Tap Sync Now. The status line shows when the last sync finished or what's in the way.

Sync carries your decisions and notes, not the photos themselves. The photos sync through iCloud Photos as usual.

How do I export Screenshot Notes?

In Screenshot Notes, choose Export. Leanroll writes a folder of Markdown files with their images, which opens in Obsidian and similar apps.

How do I turn on the AI features?
  1. Create a Gemini API key at aistudio.google.com/apikey.
  2. In Leanroll's Settings, turn on AI and paste the key.

Your key stays in your device's Keychain and requests go straight to Google. See the Privacy Policy for what is sent.

Subscriptions

How do I cancel my subscription?

Subscriptions are managed by Apple.

Apple's guide: Cancel a subscription from Apple.

Do I need to pay again on my Mac or iPad?

No. One purchase covers iPhone, iPad and Mac. Sign in with the same Apple Account and the app picks up your purchase.

How do I ask for a refund?

Refunds are handled by Apple. Request one at reportaproblem.apple.com.